Equipment Training
Practical training covering machine setup, software, media loading, print quality, finishing workflows, cleaning and basic troubleshooting.
View training services ↓Support
RUXO Equipment Support
Professional Training, Technical Support and Servicing
Comprehensive support for label printers, digital label finishers, cutting systems and applicators—from operator training and setup assistance to repairs, on-site support and preventative maintenance.
Operator Training
Technical Repairs
Routine Servicing
On-Site Assistance
Training
Setup, operation and maintenance
Repairs
Workshop and on-site assistance
Servicing
Preventative maintenance and testing
Equipment Health Overview
System Setup
Ready
Media Path
Checked
Calibration
Accurate
Comprehensive Equipment Support
01
Keep Your Label Production Running Reliably
RUXO Labels provides practical support throughout the operational life of your equipment. Our services help operators use their machines correctly, resolve faults efficiently and maintain dependable production performance.
Technical Support
Assistance with software, media feeding, registration, print quality, sensors, mechanical issues and electronic faults.
View technical support ↓Repairs
Professional fault assessment, mechanical and electronic repair, replacement of damaged parts, calibration and final operational testing.
View repair services ↓Routine Servicing
Preventative maintenance, cleaning, inspection, calibration, software checks and performance testing to reduce unexpected downtime.
View servicing options ↓
Equipment Training
02
Build Operator Confidence and Improve Daily Production
Our practical training helps operators understand the correct setup, operation, cleaning and maintenance of label printers, digital label finishers and label applicators.
Training Location
At our premises or at the customer’s site
Machine Setup and Configuration
Correct initial setup, operating preferences and preparation for production.
Loading Media and Consumables
Loading labels, rolls, sheets, ink, toner and related consumables correctly.
Printer Driver and Software Settings
Selecting the correct page size, media type, quality and workflow settings.
Print-Quality Adjustments
Improving colour, alignment, registration and output quality for different applications.
Finishing and Cutting Workflows
Operating label finishers, cutters and applicators safely and efficiently.
Cleaning and Operator Maintenance
Routine cleaning procedures and basic checks that operators can perform safely.
Basic Troubleshooting
Identifying common issues and following the correct first-response procedures.
Safe and Efficient Operation
Best practices that support production consistency, operator safety and equipment reliability.
Training Outcome
Confident operators, better output and fewer avoidable interruptions
Technical Support
03
Diagnose Problems and Restore Production Efficiently
Our technical support team assists with identifying and resolving equipment-related issues across printing, finishing, cutting and application workflows.
Label Printers
Assistance with print quality, media handling, consumables, sensors, drivers, firmware and general operation.
Digital Label Finishers
Support for registration, cutting, slitting, rewinding, lamination and finishing-software workflows.
Label Applicators
Guidance for setup, sensing, label positioning, alignment and application consistency.
Cutting Systems
Assistance with cutting files, registration marks, media setup, tools and cut-depth adjustment.
Software Support
Help with printer drivers, cutting software, job setup, communication issues and system configuration.
Mechanical and Electronic Faults
Technical assessment of sensors, motors, controls, electronics and mechanical components.
Remote Assistance
Resolve supported issues without unnecessary downtime
Where possible, our technicians can identify the problem remotely and guide the operator through the correct solution.
Technical Assessment
Workshop or on-site support when required
When a fault cannot be resolved remotely, the equipment can be assessed by our technical team at the customer’s premises or in our technical workshop.
In-House Repairs
04
Professional Fault Assessment and Repair
Our technical workshop provides structured assessment and repair services for supported label printing and finishing equipment.
Initial Assessment
Inspect and diagnose the equipment
The unit is inspected to determine the source of the fault and identify the required repair work.
Repair Recommendation
Confirm the required work
Where parts or additional repairs are needed, the customer is advised before further work proceeds.
Technical Repair
Repair, replace and adjust
Mechanical, electronic, software, sensor and media-path repairs are carried out as required.
Final Testing
Verify operation before return
The equipment is tested for correct operation, media handling and print or finishing performance.
Repair Services May Include
- Equipment inspection and fault diagnosis
- Mechanical and electronic repairs
- Replacement of worn or damaged parts
- Software and firmware checks
- Sensor and media-path adjustments
- Print-quality testing
- Operational testing before return
Transparent repair process
Customers are advised when replacement components or additional work are required.
On-Site Technical Assistance
05
Support at Your Production Location
On-site support is available for equipment that requires assessment, adjustment or repair at the customer’s premises.
Larger Production Systems
Suitable for equipment that is difficult to transport or forms part of a larger production line.
Integrated Equipment
Support for machines connected to printers, finishers, applicators or other production equipment.
Operational Adjustments
On-site setup, calibration, alignment, workflow checks and production testing.
Technical Assessment
Fault diagnosis in the actual production environment where the issue occurs.
On-Site Service
Technical support where your equipment operates
Our technicians can assess the equipment within the customer’s production environment, helping identify workflow, installation or integration-related issues.
Request On-Site Support →
Routine Servicing and Preventative Maintenance
06
Reduce Downtime and Protect Equipment Performance
Routine servicing helps maintain print quality, improve reliability and identify potential problems before they interrupt production.
Cleaning
Internal and external cleaning of applicable equipment and production areas.
Roller and Sensor Inspection
Inspection of rollers, sensors, guides and media paths for wear or contamination.
Printhead and Cutter Checks
Inspection of printheads, blades, cutting tools and finishing components.
Mechanical Maintenance
Lubrication of applicable moving components and checks for wear or misalignment.
Alignment and Calibration
Adjustment and calibration to maintain accurate feeding, printing, cutting and application.
Software and Firmware Checks
Review of relevant software, drivers, settings and firmware versions.
Consumable and Media Testing
Testing of media handling and consumables to identify workflow-related performance issues.
Wear Assessment
Identification of components that may require attention before failure occurs.
Final Performance Testing
Operational, print-quality and finishing tests after servicing is complete.
Preventative Maintenance Benefit
Identify problems before they become costly production failures
Regular servicing can extend equipment life, support reliable output and reduce the risk of unexpected interruptions.
Quality
Maintain consistent output
Reliability
Reduce unexpected faults
Equipment Life
Protect long-term performance
Support Throughout the Equipment Life Cycle
07
Support That Continues After Installation
Our support services are designed to assist customers from initial setup and operator training through ongoing production, troubleshooting, repairs and routine servicing.
Installation and Setup
Prepare the equipment, software and workflow for production.
Operator Training
Help users operate equipment safely, confidently and correctly.
Production Support
Assist with setup, quality, software and workflow questions.
Repair and Recovery
Diagnose faults, complete repairs and return units to service.
Routine Servicing
Maintain reliable operation and reduce avoidable downtime.
Arrange Equipment Support
Contact RUXO Labels
→
Training, repairs and servicing from one support team
Contact RUXO Labels to arrange operator training, request technical assistance, book a repair or schedule preventative maintenance.
